Thank you for shopping at [Your Company Name]. We want to ensure you are completely satisfied with your purchase. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.
1. Interpretation and Definitions
2. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.
The following items are NOT eligible for return:
- Gift cards
- Downloadable software products
- Personal care items (for health and hygiene reasons)
- Items marked as “final sale” or “non-returnable” on the product page.
3. Return Period
You have 【Number】 days from the date you receive your item to request a return. If 【Number】 days have passed since your purchase, we cannot offer you a refund or exchange.
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at [Your Customer Service Email] with your order number and the reason for the return.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
- Securely pack the item(s) with the original packaging and include a copy of your receipt or packing slip. Please write the RMA number clearly on the outside of the box.
- Mail your return to the address we provide. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.
5. Refunds (If Applicable)
Once we receive and inspect your returned item, we will send you an email to notify you of the status of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 【Number】 business days.
Please note:
- You will be responsible for paying the shipping costs for returning your item. These costs are non-refundable.
- If you receive a refund, the cost of any original shipping fees you paid will be deducted from your refund.
- If the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error, we may issue a partial refund or deny the refund at our discretion.
6. Exchanges (If Applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [Your Customer Service Email] and follow the return procedure outlined above.
7. Sale Items (If Applicable)
Only regular-priced items may be refunded. Sale items cannot be refunded.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
9. Late or Missing Refunds
If you haven’t received your refund after 【Number】 business days, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Customer Service Email].
10. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. As stated above, these costs are non-refundable.
11. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [Your Customer Service Email]
- Through our contact form: [Link to Contact Form]
- By mail: [Your Physical Company Address, if applicable]
